The term “quality control” is often used loosely and means different things to different people. The resource, we are glad to report, goes to the trouble of defining quality control and distinguishing it from quality assurance, another important discipline in manufacturing.
The cost of product defects is high on a host of fronts. If customers receive defective products, a lot of bad things can happen. If the manufacturer is lucky, the defects will be identified on the receiving dock, in which case the costs may be “limited” to a rejection, return and replacement.
These situations are costly enough but still pale in comparison to the cost of having a bad product not be identified quickly and, instead, used by the customer.
To learn more about quality control and how to improve it in your organization, please continue reading.
